Frequently Asked Questions
What is Zarinify.com?
Zarinify.com is Pakistan’s premier online superstore offering a vast array of products, including electronics, fashion, and digital goods.
How do I create an account?
Click on the “Sign Up” button on the top-right corner of the homepage and fill out the required information.
What types of products does Zarinify.com offer?
We offer a wide range of products, including electronics, fashion, home appliances, and digital downloads like software, games, themes, and plugins.
How can I track my order?
You can track your order by logging into your account and visiting the “Order History” section.
What payment methods are accepted?
We accept various payment methods, including credit/debit cards, bank transfers, and digital wallets.
How do I download a digital product?
After completing your purchase, you will receive a download link via email and in your account dashboard.
Are there any shipping charges?
Shipping charges vary based on the product’s weight and delivery location. Shipping is not applicable for digital products.
What is the return policy for physical products?
You can return defective or incorrect items within 7 days of receipt. Please refer to our Return and Refund Policy for details.
Can I return a digital product?
Due to the nature of digital products, all sales are final, and returns are not accepted.
How do I contact customer support?
You can reach our customer support team by emailing support@zarinify.com.
Is it safe to shop on Zarinify.com?
Yes, we use industry-standard security measures to protect your personal and payment information.
How can I cancel my order?
You can cancel your order before it has been shipped by contacting our customer support.
How do I change my account information?
You can update your account information by logging into your account and editing your profile settings.
What happens if my order is damaged during shipping?
If your order arrives damaged, please contact our customer support immediately for assistance.
Can I purchase products from Zarinify.com if I live outside Pakistan?
Currently, we only deliver physical products within Pakistan. However, digital products are available for download worldwide.
Do you offer warranties on your products?
Many of our products come with manufacturer warranties. Please refer to the product page for specific warranty details.
What should I do if I forget my password?
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
Are there any discounts for bulk purchases?
Yes, we offer discounts on bulk purchases for certain products. Please contact our sales team for more information.
How do I subscribe to the Zarinify.com newsletter?
You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage.
What is the delivery time for orders?
Delivery times vary based on the product and your location. Estimated delivery times are provided at checkout.
Can I edit my order after placing it?
Once an order is placed, you cannot edit it. However, you may cancel it if it hasn’t been processed and place a new order.
What should I do if I receive the wrong product?
If you receive the wrong product, please contact our customer support immediately for a replacement or refund.
How do I know if a product is in stock?
Product availability is displayed on each product page. If an item is out of stock, you can sign up for notifications when it becomes available.
What should I do if I encounter a technical issue with a digital product?
Please contact our customer support team within 48 hours of purchase for assistance with any technical issues.
Do you offer gift cards?
Yes, Zarinify.com offers gift cards that can be purchased and used for any products on our website.
Can I use multiple discount codes on a single purchase?
Only one discount code can be applied per order unless otherwise specified in the promotion’s terms.
What is the procedure for returning a product?
To return a product, contact our customer support, and they will guide you through the return process.
How can I leave a review for a product?
After purchasing a product, you can leave a review by logging into your account and visiting the product page.
Are there any hidden charges on Zarinify.com?
No, the price you see at checkout is the final price, including all taxes and shipping fees, unless stated otherwise.
How do I know my order has been shipped?
You will receive a shipment confirmation email with tracking information once your order has been shipped.
Can I save items to purchase later?
Yes, you can add items to your wishlist to purchase them later.
What is the difference between a refund and store credit?
A refund returns the money to your original payment method, while store credit allows you to use the amount for future purchases on Zarinify.com